Frequently Asked Questions
Find answers to common questions about our service
Payments FAQ
YES! We are proud to continue offering free daily messages & energy for ALL users. Recharge your daily energy and messages for free every day in main menu and enjoy!
Subscribers get unlimited messaging, more daily energy, Video generation, removed watermark, multiple chats, parallel image/video generation and more. Moving forward, subscribers will also enjoy early access to new and exciting features as we continue to unlock next gen capabilities!
The introduction of a paid subscription plan will enable us to continue serving conversations at scale and bring you even more advanced features in the coming months. Our service is powered by a cutting-edge large language model, which means conversations have a significant cost.
No! The quality of responses has not changed for anyone. The content outputted by our system is currently the same for all users.
Refunds are not typically provided as all core features are free. However, if you suspect an error with your energy or subscription, please review your Activity page and reach out to us using Support page so we can investigate and resolve the issue as quick as we can.
Yes, you can cancel your subscription at any time at Stripe. Or you can contact us via Support and we will cancel it for you.
All payments are processed through Stripe, which offers a variety of easy-to-use payment methods suitable for most countries. Please visit our checkout page to view the available payment options.
Please reach out to us using Support page, and we will be happy to assist you!
General FAQ
Chatrule is an innovative platform that fuels creativity through real-time interactions with AI-generated elements. Users engage with a variety of AI personas.
If your energy was deducted without receiving the image or video, please check your Activity page in the main menu. Our system automatically refunds any missing energy due to connection issues. If the issue persists, contact us at support@chatrule.ai for prompt assistance.
Press on your account name (side panel above the gems) -> Manage account -> Update Profile and set your First Name. From now on all characters will call you by this name.
No, the characters in Chatrule are entirely powered by AI technology. Out system operate autonomously without any direct human oversight, offering responses that appear human-like while ensuring full privacy for user interactions.
The AI chatbots in Chatrule are built to empathize and respond to everyday experiences, joys, and challenges. Please refrain from discussing subjects that are prohibited by local laws to ensure a positive experience.
Chatrule carefully regulates adult content by enforcing clear boundaries. Explicit and violent material is strictly forbidden according to our terms of service, while we continue to support a wide array of character types within safe content parameters.
Yes, all conversations with the AI in Chatrule are private. Our system automatically filters content to comply with regional legal requirements. For further information, please review our privacy policy.
Due to inherent memory constraints, the AI is programmed to discard older conversations. We are actively working to enhance memory retention so that more interaction history can be maintained over time. Our subscribed users have much higher memory limit.
While Chatrule's AI offers engaging and helpful interactions, its responses may occasionally be inaccurate or unverified. We advise using your best judgment and consulting professionals for critical matters.
If you experience any inaccuracies or problems with the AI responses, please contact us using Support page with all pertinent details so we can address the issue promptly.
Please reach out to us using Support page, and we will be happy to assist you!